// CLASSIFIED // MISSION BRIEFING

Commander, this document outlines the strategic deployment and retrieval protocols for your war materiel acquisitions from Games Workshop Shop. All procedures must be followed precisely to ensure mission success.

1. DEPLOYMENT PROTOCOLS (SHIPPING)

ORDER PROCESSING TIME

High Command requires 1-2 Earth days to prepare your shipment for deployment after order confirmation.

DELIVERY TIMEFRAMES

  • Standard Transport: DHL or FedEx deployment – 10-15 days after launch (12.95 credits)
  • Stealth Transport: EMS deployment – 15-25 days after launch (Free for orders above 50 credits)

// HIGH COMMAND NOTICE: Deployment to Asian sectors and certain remote territories is currently restricted. Check with quartermaster corps for updates.

PAYMENT VECTORS

High Command accepts the following secure transmission methods: Visa, MasterCard, JCB, and PayPal.

2. RETURNS & EXCHANGE PROTOCOL

ELIGIBILITY PARAMETERS

All retrieval requests must meet these strategic requirements:

  • Initiated within 15 Earth days of delivery confirmation
  • Items in original tactical condition (unopened, undamaged, with all components)
  • Original supply manifest (invoice) included

// RESTRICTED ITEMS (NON-RETURNABLE)

High Command designates these items as non-returnable due to security protocols:

  • Opened Dice and Dice Accessories (potential tampering risk)
  • Digital Books and Supplies (intelligence already deployed)
  • Any Accessories with removed security tags
  • All opened products (compromised battlefield integrity)

RETURNS PROCEDURE

PHASE 1: REQUEST AUTHORIZATION

Transmit return request to High Command via:

Email: [email protected]
Subject Line: “RETRIEVAL REQUEST – [Order #XXXXX]”

// TEMPLATE TRANSMISSION
To: [email protected]
Subject: RETRIEVAL REQUEST – [Your Order Number]

Commander,
I request authorization to return/exchange the following item(s):
– [Product Name]
– [Order Number]
– [Reason for Return]

Awaiting further instructions.
[Your Name]
[Your Email Address]

PHASE 2: RECEIVE RMA CODES

High Command will respond within 48 hours with:

  • Return Authorization Code (RMA)
  • Deployment coordinates (return address)
  • Special instructions if applicable

PHASE 3: PACKAGE DEPLOYMENT

Prepare your package with:

  • Original packaging materials
  • Printed RMA code visible on exterior
  • Copy of original supply manifest

Dispatch via your preferred carrier (return shipping costs not reimbursed).

REFUND PROTOCOLS

// FINANCIAL RECON FIGURES
Upon successful package retrieval by our forces:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment vector (Visa/MasterCard/JCB/PayPal)
  • Shipping Costs: Non-refundable (except for defective items)

Note: Banking institutions may require additional 2-3 days to process the transaction.

EXCHANGE OPERATIONS

For item exchanges:

  • Follow standard return procedures
  • Include preferred replacement item in your request
  • Additional payment required if new item costs more
  • Refund issued if new item costs less

3. CONTACT HIGH COMMAND

For immediate assistance, contact our quartermaster corps:

Email: [email protected]
Headquarters: 3469 Hiddenview Drive, Philadelphia, US 19115

// HIGH COMMAND NOTICE
This protocol may be amended as operational requirements change.
Effective Date: [Insert Date]

// END TRANSMISSION //